Shipping policy

Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with Pet Plug. We are committed to getting your order to you as quickly and safely as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, sales, holidays, or other circumstances outside our control, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Times

After your order has been processed, estimated delivery times are:

United States: Approximately 7–15 business days

Please understand that shipping times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.

We will provide the most accurate shipping estimate available at checkout and/or on the product page.

3. Tracking Information

When your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take several business days to become active after the carrier receives the package.

4. Third-Party Fulfillment

Some products sold through our store may be fulfilled and shipped by independent third-party suppliers or fulfillment partners.

This means that your order may be shipped from a location different from our business location and may arrive in separate packages if you purchase multiple products.

5. Shipping Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Customs processing
  • Holidays
  • Incorrect or incomplete shipping information
  • Transportation disruptions
  • Government restrictions
  • Other unforeseen circumstances

If we become aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will notify you and provide the available options in accordance with applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address and the package is returned to the sender, contact us at [CUSTOMER SUPPORT EMAIL].

Additional shipping charges may apply if the order needs to be reshipped.

7. Lost or Stolen Packages

Once an order has been delivered according to the carrier’s tracking information, we are generally not responsible for packages that are lost or stolen after delivery.

If your package appears to have been delivered but you cannot locate it, please first contact the shipping carrier and check with your household, neighbors, and the delivery location.

If you believe there is a delivery issue, contact us at [CUSTOMER SUPPORT EMAIL] and we will assist you where possible.

8. Customs, Duties, and Import Fees

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Unless otherwise stated at checkout, the customer is responsible for any applicable customs duties, taxes, or import fees.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us

EMAIL: aboperationsllc8gmail.com

Business Name: PET PLUG

Address: 70-31 172ND ST FRESH MEADOWS 11365

Phone: 917-969-3104